Commercial disclosure (Specified Commercial Transactions Act)

Seller

Atami Umihoshi, a sole proprietorship. The proprietor's name is disclosed without delay on request: please write to the email address below.

Person responsible

The host of Atami Umihoshi. The name is disclosed without delay on request.

Address

Disclosed on requestDisclosed without delay on request. Please write to the email address below.Request it →

Telephone

050-6876-5854 (calls answered 10:00–20:00, Japan time)

Email

stay@atamiumihoshi.com

Lodging registration

Private lodging business (host-occupied), notified to the Governor of Shizuoka Prefecture, notification no. M220063824.

Prices

Shown on each booking and tour page. All prices include consumption tax.

Other charges

• Atami City accommodation tax: ¥200 per guest per night (children of primary-school age and younger, and school trips, are exempt), shown as a separate line.
• Cleaning fee: ¥1,650 (¥1,500 + tax) per stay, always included in the total shown.
• Bank transfer fees, when paying by bank transfer.
• For tours: admissions, partner fees, meals and travel, paid on the day.
• Internet and communication charges for using this site.

Payment methods

Credit and debit cards (including Apple Pay and Google Pay), PayPay where available, convenience-store payment (konbini, for totals up to ¥300,000), and, for stays 7 or more days away, bank transfer to an account number issued to you.

When payment is due

In full at the time of booking. Konbini payments by 23:59 two days after booking, and bank transfers by 23:59 (Japan time) 3 days after booking. If payment is not confirmed by then, the booking is cancelled automatically. A konbini or bank-transfer booking is confirmed once the money arrives.

When the service is provided

On the dates booked: check-in 16:30–20:30, check-out by 12:00. Tours on the date booked.

Cancellations and refunds

For bookings made on this site, by the number of days before check-in (Japan time):

• 30 days or more: 100% refunded
• 29 to 15 days: 70% refunded
• 14 to 7 days: 50% refunded
• 6 days or fewer, or no-show: no refund

The accommodation tax is refunded in full whenever nobody stayed. Refunds go back to the original payment method; bank-transfer payments are refunded to the account you name. Bookings made through booking platforms follow that platform's policy. See the cancellation policy for details.

Questions about these terms? Write to stay@atamiumihoshi.com.