Cancellation policy

1. §1Bookings made on this site

   Refunds of the accommodation charges depend on how many days before check-in you cancel:

   • 30 days or more: 100% refunded
   • 29 to 15 days: 70% refunded
   • 14 to 7 days: 50% refunded
   • 6 days or fewer, or no-show: no refund

   Whatever the timing, if nobody stayed, the accommodation tax is refunded in full.

2. §2How days are counted

   Days are counted back from the check-in date, in Japan time. For example, for a check-in on 30 November: cancel by 31 October for a full refund; from 1 to 15 November, 70%; from 16 to 23 November, 50%; from 24 November, no refund.

3. §3How refunds are paid

   Refunds go back to the card or method you paid with. If you paid by bank transfer or at a konbini, we refund to the bank account you name.

4. §4Changing dates

   Write to us before you cancel. If the new dates are free, we'll do our best to move your booking.

5. §5Tours booked with a stay

   Tour guide fees follow the same schedule as the stay. If you cancel the tour but keep the stay, the 10% tour discount on the stay no longer applies, and we recalculate the stay at the best discount that remains.

6. §6Bookings through other sites

   Bookings made through Airbnb, Booking.com and other platforms follow the policy shown on that platform when you booked. Changes and refunds go through the platform.

7. §7If we have to cancel

   If we cannot host you because of a disaster, a failure in the house or another cause on our side, we refund everything you have paid.

8. §8Weather and fireworks

   If a typhoon or heavy weather makes the journey hard, write to us and we'll talk about other dates. Fireworks nights are priced as normal nights, so a cancelled display does not change the refund.

Questions about these terms? Write to stay@atamiumihoshi.com.