Terms of stay
The Japanese text is the governing version. This English text is a translation for convenience. Read the governing Japanese text
About these terms
These are the main terms of the accommodation contract at Atami Umihoshi. The Japanese text is the governing version; this English text is a translation for convenience. The full terms are available on request.
Article 1Scope
These terms apply to accommodation contracts between Atami Umihoshi ("we") and our guests. Matters not covered here follow Japanese law and generally accepted practice.
Article 2Formation of the contract
The contract is formed when we have received your booking and confirmed payment of the full amount. A booking that is not paid by the deadline is cancelled automatically.
Article 3Charges
Accommodation charges include consumption tax and the cleaning fee. Atami City accommodation tax is charged separately. Charges for services you add during the stay are paid as agreed at the time.
Article 4Guest register and identity
As the law requires, every guest gives their name, address and occupation, and guests without an address in Japan also show their passport so we can record their nationality and passport number and keep a copy. We may refuse the stay if this is not provided; the cancellation terms then apply.
Article 5Check-in and check-out
Check-in is from 16:30 to 20:30 and check-out is by 12:00. Requests outside these times must be agreed in advance and may carry an extra charge.
Article 6Number of guests
The whole floor is for up to 8 guests and the full house for up to 10, children included. Only the guests named on the booking may stay. If more people stay without our agreement, we may charge for them or ask you to leave.
Article 7Cancellation by the guest
You may cancel at any time. For bookings made on our site, we refund the accommodation charges according to the number of days before check-in (Japan time):
- 30 days or more: 100%
- 29 to 15 days: 70%
- 14 to 7 days: 50%
- 6 days or fewer, or no-show: 0%
The accommodation tax is refunded in full whenever nobody stayed. Bookings made through booking platforms follow that platform's policy.
Article 8Cancellation by us
We may cancel the contract if:
- a guest breaks the law or public order, or the house rules, and does not stop when asked;
- a guest is, or is connected with, an organised crime group;
- a guest seriously disturbs the neighbours or other people;
- natural disaster, failure of the facilities or other unavoidable causes make the stay impossible.
In the last case we refund everything already paid. In the other cases we do not refund charges for the nights already begun.
Article 9House rules
Guests follow the house rules shown on this site and in the house, including quiet hours from 21:00 to 7:00 (in the outdoor Jacuzzi and the sauna too, which may be used at any hour), smoking only at the designated outdoor spot, and no open flames other than the gas grill set up by the host.
Article 10Your host
On by-room and whole-floor stays the host lives upstairs. On full-house stays the host stays on the neighbouring plot, a minute away. Either way the host can be reached from 9:00 to 24:00, and at any hour in an emergency.
Article 11Damage
If a guest damages or loses the house's furniture, fittings or equipment through intent or negligence, the guest pays the actual cost of repair or replacement. The person who made the booking is responsible, jointly with each guest in their group, for the duty in the paragraph above.
Article 12Safety and your own responsibility
The house stands on a hillside above Atami, with slopes, steps, changes in level, decks, an outdoor Jacuzzi and a sauna inside and outside the grounds. In places, such as parts of the decks, the railings are low, and where the sea view opens up there is no railing. Guests stay with this in mind and take care where they walk. They take particular care at edges, corners and on the slope side, and do not lean on, sit on or climb the railings or go near edges without a railing. Injury (including slips and falls), accidents and other loss to a guest are the guest's own responsibility, not ours, when they arise from:
- the intent or negligence of the guest or anyone in their group;
- leaning on, sitting on or climbing the railings, going near edges without a railing, or anything else against the paragraph above;
- not following the house rules, the notices in the house or the host's guidance;
- the guest's own choices, such as using the Jacuzzi or the sauna after drinking or when unwell, or walking outdoors at night or in the rain;
- children left unattended (parents and guardians are responsible for watching their children);
- public roads, slopes and facilities outside the grounds, the acts of third parties, natural disasters, or any other cause not attributable to us.
Where we are liable and the guest was also at fault, the compensation is reduced in proportion to the guest's share of the fault. The person who made the booking makes sure that everyone in their group knows and follows these terms and the house rules. We recommend travel insurance for every guest. This article does not limit our liability under Article 13 for damage caused by reasons attributable to us.
Article 13Our liability and your belongings
We compensate damage caused to guests by reasons attributable to us. Please look after your own valuables. Items left behind are kept for a reasonable period; we may not be able to respond to every request after check-out.
Article 14Weather and views
Views, sunrise, stars and fireworks depend on the weather and on third parties. Fireworks nights are priced as normal nights, and a cancelled display is not grounds for a refund.
Article 15Governing law and court
These terms are governed by the laws of Japan. The Shizuoka District Court has exclusive jurisdiction in the first instance over any dispute.
Questions about these terms? Write to stay@atamiumihoshi.com.