Skip to content
日本語

Privacy policy

住宅宿泊事業届出番号M220063824

  1. §1Who we are

    Atami Umihoshi, a sole proprietorship, handles your personal information in line with Japan's Act on the Protection of Personal Information (APPI). Contact: stay@atamiumihoshi.com. The proprietor's name and our address are disclosed without delay on request.

  2. §2What we collect

    • Booking details: names, email, phone number, dates, number of guests, requests.
    • The guest register required by law: each guest's name, address and occupation; for guests without an address in Japan, nationality, passport number and a copy of the passport.
    • Payment status. Card details are entered on Stripe's systems; we never see or store full card numbers.
    • Messages you send us, and membership details such as your number of stays and tier.
    • Website usage: pages visited, device and browser, and cookies (see below).
    • Whether you have agreed to receive marketing emails.

  3. §3Why we use it

    • To take, manage and confirm your booking and to contact you about it.
    • To keep the guest register and check identity, as the Private Lodging Business Act requires.
    • To take payment, issue receipts and make refunds.
    • To file Atami's accommodation tax and the reports the prefecture requires.
    • To arrange tours, restaurants and partner experiences you ask for.
    • To run the membership programme.
    • To send news and offers, only if you have opted in.
    • To keep the site secure, prevent fraud and improve our service.
    • To comply with the law.

  4. §4The guest register and passports

    We keep the guest register for three years from the date of the stay, as the law requires, and then delete it. Passport details and copies are encrypted, only the people who run the house can open them, and every time they are viewed it is logged. We provide the register to the authorities only when the law requires it.

  5. §5Sharing with others

    We don't give your personal information to anyone else without your consent, except where the law allows it. When you ask us to arrange a tour, a restaurant table, a boat, a workshop or a hire car, we pass on only what that partner needs, such as your name, party size and date, and your request counts as consent.

  6. §6Service providers

    We use these companies to run the service, and supervise them under contract:

    • Stripe: payments and refunds
    • Resend: sending booking and account emails
    • Cloudflare: website hosting, delivery and security
    • Neon: our database
    • Beds24: keeping availability and bookings in step with booking platforms
    • Google: website analytics and search

  7. §7Storage outside Japan

    Several of these providers are based outside Japan, mainly in the United States, and your information may be stored or processed on servers abroad. We choose providers that keep up protections equivalent to those the APPI requires, and confirm this by contract. On request, we'll tell you which countries are involved, how their privacy laws work, and the measures we take.

  8. §8How we keep it safe

    Access to bookings and the guest register is limited by role and protected by sign-in links and session controls; every view of the register is logged. Data is encrypted in transit, passport data also at rest. We review our providers and the legal environment of the countries where data is held.

  9. §9Cookies and analytics

    We use cookies to keep you signed in, remember your language and measure how the site is used. We measure visits ourselves, with a random visitor ID of our own kept for 13 months: no third-party tracking tag runs on this site, and the data is used in aggregate to improve the site and to learn which posts and links bring guests. If you arrive from one of our ads, we ask before remembering that ad click; with your permission it is kept, encrypted, for 90 days, and may be reported back to the ad platform when you book. You can block cookies in your browser; booking may then not work fully.

  10. §10Marketing emails

    Fireworks dates, seasonal news and offers are sent only if you tick the separate box to receive them. Every email has a link to stop them, and stopping them doesn't affect your bookings.

  11. §11Your rights

    You can ask us to tell you how we use your information, to show it to you, to correct it, to stop using or delete it, or to show records of sharing with third parties. Write to stay@atamiumihoshi.com; we'll confirm your identity and reply without delay. There is no charge.

  12. §12Children

    Bookings are made by adults. Children's details are recorded only as part of the guest register the law requires. We never publish photos of children.

  13. §13Changes

    We may update this policy; the date at the top shows the latest version.

Questions about these terms? Write to stay@atamiumihoshi.com.