Questions, answered plainly.

Choose your dates and the number of guests on this site, and pay in full to confirm. Booking here is always the cheapest way: the same nights cost more on booking platforms, there's no booking fee, and member discounts apply only to bookings made here. You also deal with your host directly from the first message.

The whole floor is for up to 8 guests: Room A and Room B, the living room and kitchen, the ocean deck with the outdoor Jacuzzi, the garden, and the ocean-view bath upstairs at times set aside for you. Your host lives upstairs. The full house is for up to 10 and adds Room C, the sauna, the upper deck and the bath to yourselves; your host stays right next door.

Room C, yes: book it by the room, at the same price a guest as Rooms A and B, and the upper deck outside its doors comes with it. The sauna comes with the full house. We host one party a night, so the house is never shared with other guests.

Up to 8 on the whole floor and up to 10 in the full house. Children and babies count towards the total. Only the guests named on your booking can stay overnight; if your party changes, tell us first.

There's no minimum stay. Stay five nights or more and every night is 25% less; seven or more, 30% less. Discounts don't combine: you always get the single best one.

That's what your host loves most. Tell us who's coming and what you enjoy, and we'll suggest a plan: the fireworks nights in your stay, tables worth booking, a guided day in Izu, Hakone or Shizuoka. Planning and restaurant bookings are free; guided tours have a guide fee.

In full when you book: by card (including Apple Pay and Google Pay), PayPay where it's available, or at a convenience store (konbini) for totals up to ¥300,000; a konbini payment slip can be paid until 23:59 two days later. For stays 7 or more days away you can also pay by bank transfer: you're given an account number of your own to send it to, by 23:59 Japan time 3 days after you book. When you pay at a konbini or by transfer, your booking is confirmed once the money arrives. Prices include consumption tax, and the cleaning fee, ¥1,650 a stay (¥1,500 + tax), is always inside the total you see.

Since 1 April 2025, Atami City has charged an accommodation tax of ¥200 per guest per night. We collect it for the city and show it on its own line. Children of primary-school age and younger are exempt, as are school trips.

Yes. A receipt is emailed once your payment is confirmed, issued by us as a qualified invoice (適格請求書) that shows the consumption tax, so companies can claim it. For a company name on it, tell us before you check out. Bookings made on booking platforms get their receipt from the platform.

For bookings made on this site: cancel 30 days or more before check-in for a full refund; 29 to 15 days before, 70% back; 14 to 7 days before, 50% back; 6 days or fewer, no refund. Days are counted to the check-in date, Japan time. Whatever the timing, if nobody stays, the accommodation tax comes back in full.

Write to us before you cancel. If the new dates are free, we'll do our best to move your booking.

The policy shown on that platform when you booked. Changes and refunds go through the platform.

Check-in is from 16:30 to 20:30 for every guest, members included: the hours before it are for getting the house ready. Check-out is by 12:00. Arriving after 19:00? Tell us the time and we'll be at the door. Members can stay an hour longer on their last morning: from the Tide tier whenever no one arrives that day, and from Bay confirmed with the booking when the calendar allows.

Japanese law requires every lodging to keep a guest register with each guest's name, address and occupation. For guests who live outside Japan we must also record nationality and passport number and keep a copy of the passport. We check identity in person at check-in, keep the register for three years as the law requires, store passport details encrypted, and then delete them.

Yes. Your host greets you at the door and shows you round. On whole-floor stays your host lives upstairs; with the full house, right next door. We're reachable from 9:00 to 24:00, and the phone number is shared after booking.

The Tokaido Shinkansen is the quickest: about 50 minutes from Tokyo Station on a Kodama, which stops at Atami all day, or about 40 on the few Hikari that stop there. The local Tokaido Line takes about 1 hour 45 minutes. We meet you at Atami Station for free, and the house is 15 to 20 minutes away by car.

Yes, and it's free: from Atami, Kinomiya or Ajiro station, and in Hakone or at Odawara if you're coming from there. We have child seats for two or three children. We don't run airport or Tokyo transfers; if you'd like a door-to-door car, we can book a licensed hire car, which bills you directly.

You can, but it's steep. Ajiro Station is 15 to 20 minutes away on foot, uphill all the way, or 4 to 5 minutes by car. With luggage, take the free pickup.

Yes, for two cars: a covered garage that fits a car of any size, and an open space behind the house. We can arrange two more spaces at no charge; tell us before you arrive.

Yes, on your arrival and departure days, so you can explore before check-in or after check-out. Ask us when you book.

No. It's an outdoor Jacuzzi for two, filled with heated tap water and warm all year. For a real hot spring, every guest gets one free ticket to a day-use onsen your host recommends. Your host also guides Onsen hopping in old Atami, an afternoon in the old town (see Experiences): on that tour the guide fee is per person, and the bath's entry fee is paid at the door.

The outdoor Jacuzzi and the sauna can be used at any hour; from 21:00 to 7:00, please keep voices low on the deck for the neighbours. The sauna comes with the full house. The house's shower is in the ocean-view bathroom upstairs: on whole-floor stays it's shared with your host, and we keep it free for you at the times you ask for.

Yes. Fast fibre Wi-Fi reaches the whole house on a mesh network, and video calls work anywhere. The walnut table facing the sea makes a fine desk, and Room C has a desk of its own.

We don't cook for guests, but the island kitchen has everything to cook for ten, and there are fish restaurants, ramen and a supermarket within a few minutes' drive. We're happy to book you a table, and there's a welcome drink and local sweets when you arrive.

Every room has air conditioning and heating, and there are humidifiers and a fan heater as well. The tub on the deck is heated all year.

Only at the designated spot outside, which we'll show you, and with a portable ashtray. Smoking, including e-cigarettes, isn't allowed anywhere else, indoors or out.

Yes, from 21:00 to 7:00. Voices carry from a deck on a hillside, so please keep conversation, music and the TV low then. The tub and the sauna stay open at any hour; at night, use them quietly for the same reason.

Only if we've agreed it before you book. Write to us about your pet and we'll tell you what's possible.

Yes, on the deck with our gas grill, which your host sets up. Other open flames, such as candles or hand-held fireworks, aren't allowed.

Very. We have a cot, a high chair, children's tableware, a step stool and a baby bath, and child seats for two or three children on the free pickup. Children count towards the number of guests. The house is on a steep slope and there's a tub on the deck, so keep little ones within reach.

Yes. Tell us how you eat and we'll find restaurants that suit you and explain it to the kitchen in Japanese. On request we keep the house free of pork and alcohol and mark the qibla. We describe this as Muslim-friendly rather than halal, and we'll tell you plainly which places are certified.

It's free. You're a Shore member from your first direct stay, at 2% off. After 2 completed stays you reach Tide (5%), after 3 Bay (10%), after 5 Moon (15%), and after 7 Star (20%). Member prices apply to bookings made on this site, and like every discount they don't combine with others.

Your host guides in English or Japanese. With your stay, the guide fee is per person: ¥10,000 for one, ¥7,500 each for two, ¥5,000 each for three to twelve. Tours without a stay are ¥10,000 each, for two guests or more. Admissions and meals are paid on the day. Book a paid tour with your stay and the stay is 10% less. Groups of seven or more, please book 10 days ahead.

No. On paid tours you travel by train, on foot, in your own car, or in a private car with a licensed driver that we book for you and the hire company bills to you. Boats and workshops are run by licensed partners, who charge you directly. Our own car is only for free pickups.

Atami's sea fireworks go up over the harbour about fifteen nights a year, from 20:20 to 20:40 (20:15 to 20:40 in July and August). From the deck you see them up the coast, above the town's lights; for the full sound, your host can take you down to the shore, by car or by train from Ajiro or Atami. From November, the 2026 dates are 8 and 23 November, and 6 and 25 December. Shows go ahead in rain but can be cancelled for high waves. Fireworks nights cost the same as any other night, so nothing changes if one is called off.

No. The house faces east over the sea, towards the sunrise, Hatsushima and, on clear days, Izu Oshima. Fuji lies in the opposite direction: you can see it from the neighbourhood, but not from the house. For a closer view, join the Mishima, Hakone or fishing days; it shows most often on clear winter mornings.

Your host is close by, and we go through earthquake and evacuation guidance when you arrive. In an emergency call 119 for fire or ambulance and 110 for the police, then call your host. The nearest clinic is 6 minutes away by car.